How to Generate a Reporting Intelligence Log File

Overview

When attempting to troubleshoot an issue you are having with a report - or if you are getting an error message - it can sometimes be helpful to have the Reporting Intelligence Excel add-in create a log file containing the details of everything the Reporting Intelligence add-in is doing. If you contact Reporting Intelligence Technical Support, the support analyst may ask you to do just that.

To enable Reporting Intelligence Logging

1. Start Excel.
2. On the Reporting Intelligence ribbon or menu, under Settings , select App Settings.
3. Click Logging.
4. Check the box for Enable Reporting Intelligence logging.

   By default, the Reporting Intelligence add-in will create a log file in your My Documents folder with the name Reporting Intelligence Log followed by the date and time that the file was created.  If you would like to have the file created in a different location or with a different file name.

   1. In the same tab under Application Settings , in the text box provided, specify the desired path name and file name for the log file.
   2. Click OK.

After duplicating the steps that produced the error, check the log file to aid in troubleshooting.

Note: Logging can negatively impact report performance and produce very large files on your hard disk.  DO NOT leave this feature enabled all the time.  Once the log file has been created, disable Reporting Intelligence Logging by un-checking the box on the Logging tab of the Application Settings.