Error: The Reporting Intelligence activation token is corrupt

Overview

When starting Excel, an error can be displayed:

Complete text of error message is:

The Reporting Intelligence activation token is corrupt. Please reactivate your Reporting Intelligence license.

Cause

There is an issue with the file that keeps track of your Reporting Intelligence licensing information.  You will need to delete that file and then reactivate the Reporting Intelligence Excel add-in using the following steps:.

Resolution Process

1. We recommend that you update your installation to the latest release of the Reporting Intelligence Excel add-in.

   

2. Completely close any Excel windows.

3. Using Windows Task Manager ensure that no EXCEL.EXE processes are running.

4. Using Windows search or Windows Explorer, navigate to the %appdata% folder.

   

5. Open the Reporting Intelligence folder.

   

6. Delete only the Activation.TOKEN file.

   

7. Re-start Excel (if you receive an error, Enter OK ).

8. If you are prompted to reactivate your license, follow the prompts.

   Otherwise, from the Reporting Intelligence ribbon, click Help , select Activate Reporting Intelligence License... , and then select Activate Reporting Intelligence Online.

   

   

The activation process should be performed and Reporting Intelligence Excel add-in should now be ready to use.